Recruiting with Heart: How Mike Dickinson Modernized Healthcare Hiring Without Losing the Human Touch
Oct 31, 2025Recruiting in healthcare isn’t just hard.
It’s personal.
That’s what I explored with Mike Dickinson, Director of Recruiting at NHS Management, on this episode of the ERE Recruiting Innovation Podcast Series.
Mike oversees hiring across 40+ long-term care facilities, giving him a front-row seat to one of the toughest recruiting challenges in the industry.
His approach? Blend technology with storytelling and never lose sight of the people behind the process.
In this episode, we covered:
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How NHS moved from paper apps to AI-driven sourcing in under two years
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Why recruitment marketing is more about storytelling than job ads
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How to evaluate new tools without getting buried in tech noise
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Why customer service matters more than the platform itself
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How empathy, patience, and persistence still drive great hiring outcomes
Mike’s strategy is a blueprint for modernizing legacy recruiting systems, with heart.
Because no matter how smart your tools get, if the experience feels cold, candidates will walk.
Listen now:
• YouTube
• Spotify
• Apple Podcasts
See Mike speak at the ERE Recruiting Innovation Summit
Join us Nov 4–5 in San Diego (in-person + virtual).
Use code DigiRec at checkout for 10% off: Register here
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